Last updated: October 18, 2026.
EXCHANGES ONLY — REQUEST WITHIN 7 CALENDAR DAYS OF DELIVERY. We want you to enjoy your She & Chic purchase. For changes of size, color, or preference, we offer eligible exchanges only; we do not provide refunds to the original payment method for change-of-mind purchases.
7-day exchange window
Contact us within 7 calendar days after your order is delivered to request an exchange. The seven-day period starts on the delivery date shown by the shipping carrier. Contacting us within the window is sufficient to start the request; we will then provide return instructions and any applicable shipment deadline.
Eligibility
- Items must be unworn, unwashed, unused, and in the condition received, with original tags and packaging where provided.
- Include your order number and the size or color you would like to receive instead.
- Exchanges depend on available stock. If your preferred replacement is unavailable, we will contact you to discuss another eligible exchange option.
- Items marked Final Sale and hygiene-sensitive items that cannot be resold for hygiene reasons are not eligible for preference exchanges, except where required by law or in cases involving a defective or incorrect item.
How to request an exchange
- Within 7 days of delivery, use our Contact page or email knotiquegoods@gmail.com with your order number, item, and desired replacement.
- Wait for our approval and return instructions before mailing anything. Do not send items back without arranging the exchange first.
- Pack the eligible item securely and follow the instructions we provide.
- After we receive and inspect it, we will confirm and arrange the replacement according to availability.
Exchange shipping charges
For a size, color, or preference exchange, the customer is responsible for the cost of shipping the original item back to us. We will disclose any additional charge to ship the replacement and obtain your agreement before proceeding. Original outbound shipping charges are not refunded for preference exchanges. We recommend using a tracked return service.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, please contact us promptly and include your order number and, if possible, photographs. We will work to correct the problem and cover return or replacement shipping costs where the mistake is ours. This exchange-only preference policy does not limit any refund, replacement, cancellation, or other remedy you are entitled to under applicable law.
Cancellations and refunds required by law
We do not offer routine refunds for a change of mind. However, we will provide a refund or other remedy when required by applicable consumer protection law, including applicable rights relating to orders that cannot be fulfilled or shipped as required.
Questions
Please reach out before sending a return: Contact She & Chic or email knotiquegoods@gmail.com.